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Customer Services

Contact Form
 

You can contact us online using the form provided, call us using the number provided or write to us at our office in Dumfries. We aim to respond to all relevant online enquiries within one working day.

Happy Feet (UK) Distributing Limited
Solway House,
26-34 Terregles Road,
Dumfries, DG2 9HB, UK
Tel: 0845 533 5357 (Mon-Fri 9am-5pm)
Calls cost up to 4p per minute plus your phone company’s access charge.

Registering Warranty
If you have purchased your HappyFeet Insoles online, there’s no need to register your warranty as we have your details. If you have purchased your Insoles in person (eg: at a show) please complete the form and select Register Warranty in the subject line. size purchased.

Where Can You Deliver To?

We use the Royal Mail to deliver our products, which means we can deliver to any UK address.

When Will My Order Get Here?

We aim to dispatch all orders placed before 4pm the same day. If there is a delay (because of stock for example) we will let you know by email. If you choose Standard delivery your order should arrive in 1-3 working days, or if you selected Special Delivery your order will arrive by 1pm on the next working day, NOT including Saturday (please note that some islands in Scotland may not be covered by the Royal Mail’s next day guarantee).

Orders of 1-3 pairs of HappyFeet will fit through most letterboxes. Remember, if you selected Special Delivery then someone will need to be in to sign for it.

Will You Tell Me When My Order Has Been Dispatched?

We will keep you fully updated on the progress of your order by email, and that includes letting you know when your order has been dispatched.

Returns within 7 days of delivery:

Under consumer protection law, you may return your order to us within 7 days of delivery for a full refund, excluding the original delivery charge.

Returns within 30 days of delivery date:

We want you to be confident in giving our products a try so we offer an extended returns period. You may return your order to us within 30 days of the date you placed your order for a refund.

How To Return Your Order:

If you wish to return the goods to us, then you must send them to us with a covering letter and a copy of your proof of purchase within 30 days of the date of purchase. Please call us on 0845 533 5357 or email customerservice@happyfeetuk.net if you have any queries. If your product is faulty then please contact us to arrange for a replacement under the product guarantee.

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Delivery charges cannot be refunded and you are responsible for the cost of returning the items unless they are faulty or we have made a mistake.

Please call us on 0845 533 5357 or email customerservice@happyfeetuk.net if you have any queries.

If your product is faulty then please contact us to arrange for a replacement under the product guarantee.

Register Your Warranty For A 12 Month Guarantee!

Do I need to register my warranty?

If you purchased your HappyFeet Insoles from a show or event (i.e. in person) then you will need to contact us to register your warranty by sending your details, date & location of purchase.

However, if you purchased your HappyFeet Insoles from this website or over the phone, then your warranty will have been registered for you automatically, so there’s no need to fill out this form.

When Will My Order Get Here?

If you chose Standard delivery your order should arrive in 1-3 working days, or if you selected Special Delivery your order will arrive by 1pm on the next working day, NOT including Saturday (please note that some islands in Scotland may not be covered by the Royal Mail’s next day guarantee). Orders of 1-3 pairs of HappyFeet will fit through most letterboxes.

What About Special Delivery And Overseas?

If you selected Special Delivery then someone will need to be in to sign for it. International customers should check the Royal Mail’s website for up-to-date delivery estimates using the Airmail service.

What If I Have A Problem With My Product(S)?

In the event that you experience a problem with your goods, please email us at customerservice@happyfeetuk.net or call us on 0845 533 5357 and we will help you get it sorted straight away.

Do You Accept Returns?

If you wish to return the goods to us, then you must send them to us with a covering letter and a copy of your proof of purchase within 30 days of the date of purchase. Please call us on 0845 533 5357 or email customerservice@happyfeetuk.net if you have any queries. If your product is faulty then please contact us to arrange for a replacement under the product guarantee.

If you have any other questions please email customerservice@happyfeetuk.net or call us on 0845 533 5357.

1 Year Unconditional Guarantee
Free Delivery on Orders Over £60
Positive Testimonials
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Let our customers speak for us.

Carol Thomson

" “Thanks so much for the very smooth order and delivery. I cannot praise these insoles any..."

Debra Hagan

" Re: Lost Insole - “Thank you, thank you, thank you !! I will put them in a pillow case next time! You have made my day.” "

Rebecca Jessup

" “The Happy Feet insoles are an amazing product and have been life changing for me so I wish you all the best of luck in the UK market. I look forward to doing business with you and will recommend your product to my friends and family.” "

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